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POLICIES

Although a difficult decision, we have decided to retire from the store to spend more time with family, friends and our horses. Thank you for your support these past seven years. Hope to see you on the trail!

  • All items shown are in stock and available for next business day shipping.
  • Subject to stock on hand and prior sale.
  • Quantities limited. No rain checks.
  • Scroll down for return/exchange policy.

Please order well in advance of your trips to allow sufficient time for shipping. 

Shipping

Please allow 5 - 10 days  for delivery of in-stock items. Most merchandise is shipped via ground carrier and cannot be sent to a post office box. Shipping rates apply to the lower 48 states. Please e-mail for Alaska and Hawaii shipping rates. We do not ship internationally.


Pricing and Specifications

Merchandise prices and specifications are subject to change without notice. Typographic, photographic and descriptive errors are subject to correction. We apologize for any inconvenience.

Returns / Exchanges

We want you to be completely satisfied with your purchase. If you wish to return or exchange an item please call or email us within 5 days of receipt of your purchase for a return authorization . No returns or exchanges will be accepted without an authorization number. All sales are final after 5 days from the date you received your purchase unless you have been provided with a return authorization.

Refunds are made according to how you paid. If you paid by credit card your credit card will be credited. Depending on your credit card company, refunds to credit cards may take up to 30 days to appear on your statement.

All merchandise must be returned in new and unused condition with the original packaging. No items will be accepted for return which appear used including scuffs, hair, sweat, dirt and smells.

Buyers pay all shipping costs associated with returns and exchanges.

Saddles and tents are subject to a $35.00 restocking fee and a $50.00 cleaning fee. All other merchandise is subject to a 10% restocking fee. Refunds are the amount of the item less the original shipping costs, restocking fee and cleaning fee. 

Privacy Notice
We never sell, share, disclose or let any one else have any of your information for any reason.

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Copyright © 2005 Mad Mule Saddlery & Outfitter Supply. All rights reserved.